Project Unity Support Documents

Daily Completed Mailbox Migrations NA Migration Schedules EMEA Migration Schedules APAC Migration Schedules Email Migration Issues User Location Discrepancy Data Global Schedule Summary Fix Difficult Outlook Profile Creation

Manual SCCM Client Install SCCM File Upload Unity Game Plan GTS Genius Bars Locations – NA GTS Genius Bars Locations – EMEA White Glove Users White Glove Email Migration Process Project Unity Lessons Learned

Mail Migration Support Documents – Last Updated 21-Sep-2016
Email Migration Playbook		Email Migration Support Team Schedule
Outlook Email FAQs		CW Outlook Web Access Login Guide
Outlook Email FAQs – EMEA		Enterprise Vault Archive Email Access Instructions
Outlook Email FAQs – APAC		MS Office Account Setup Guide
Self-service Email Migration Tool		Outlook Profile Update Utility Story Board
Self-service Email Migration Tool – EMEA		Outlook Signature Update Guide
Self-service Email Migration Tool – APAC		DTZ OWA Shared Mailbox and Calendar Access
Manual Email Migration Guide		CT OWA Shared Mailbox and Calendar Access
Manual Email Migration Guide – APAC
Mail Migration Mobile Device Support Documents – Last Updated 21-Sep-2016
North America and APAC:	EMEA:
Email Access Guide ActiveSync iPhone	iPhone EMEA Instructions Airwatch
Email Access Guide ActiveSync Android	Android EMEA Instructions Airwatch

Mail Migration Communications – Last Updated 30-Sep-2016
EMEA Communications	NA Communications – DTZ colleagues
General Communication T-3 Communication – 26 Sept T-3 Communication – 27 Sept T-3 Communication – 28 Sept T-3 Communication – 29 Sept T-3 Communication – 3 Oct T-3 Communication – 26 Oct T-3 Communication – 1 Dec T-0 Communication T+1 Communication Unsuccessful Migration Reschedule Message	General Communication (NA Operations Leaders only) T-3 Communication T-0 Communication T+1 Communication Reschedule Communication Unsuccessful Migration Additional Reschedule Communication Sample
APAC Communications		NA Communications – C&W Services colleagues
T-3 Communication T-0 Communication T+1 Communication Unsuccessful Migration Reschedule message		General Communication T-3 Communication T-0 Communication T+1 Communication Reschedule Communication Unsuccessful Migration Progress Report Flyer

Mail Migration Knowledge Based Articles (KBAs) – Last Updated 16-Aug-2016
KBA #	ServiceNow URL (also under the Global Apps section on the Knowledge Base Homepage)
KB0012321	1 - Global - Office 365 - User was not able to run the Self-Service Email Migration tool
KB0012322	1 - Global - Office 365 - User indicates they are able to send email but not receive email
KB0012323	1 - Global - Office 365 - User manually migrated their Outlook but is not able to receive emails
KB0012324	1 - Global - Office 365 - User is not able to send email to another co-worker
KB0012325	1 - Global Apps - Office 365 - User has migrated and is not able to view emails older than 6 months
KB0012328	1 - Global Apps - Office 365 - User just finished the migration steps but did not find all emails
KB0012329	1 - Global Apps - Office 365 - User is not able to access email after password change
KB0012330	1 - Global Apps - Office 365 - User is not sure that all email component and data have been migrated
KB0012334	1 - Global Apps - Office 365 - Email rules are not showing after migration
KB0012335	1 - Global Apps - Office 365 - User is migrated but email signature did not migrate
KB0012337	1 - Global Apps - Office 365 - Email address auto-complete is not showing up for the user
KB0012338	1 - Global Apps - Office 365 - User has migrated but lost Outlook Notes
KB0012339	1 - Global Apps - Office 365 - Manually mapped mailboxes did not appear in Outlook
KB0012340	1 - Global Apps - Office 365 - User is not able to access department's shared mailbox
KB0012341	1 - Global Apps - Office 365 - User not able to view Free Busy information for a co-worker
KB0012342	1 - Global Apps - Office 365 - Legacy meeting cancellations by migrated user do not update on calendar
KB0012343	1 - Global Apps - Office 365 - User cannot view their own calendar availability information
KB0012344	1 - Global Apps - Office 365 - User is not able to propose new meeting time for an existing meeting
KB0012345	1 - Global Apps - Office 365 - User is not able to find saved chat conversations

Le Français– Last Updated 21-Sep-2016	Deutsche – Last Updated 21-Sep-2016
Outlook Email FAQs Outlook Web Access Login Guide Self-service Email Migration Tool Manual Email Migration Guide DTZ OWA Shared Mailbox and Calendar Access	Outlook Email FAQs Outlook Web Access Login Guide Self-service Email Migration Tool Manual Email Migration Guide DTZ OWA Shared Mailbox and Calendar Access

Polskie – Last Updated 21-Sep-2016	Čech – Last Updated 22-Sep-2016
Outlook Email FAQs Outlook Web Access Login Guide Self-service Email Migration Tool Manual Email Migration Guide DTZ OWA Shared Mailbox and Calendar Access	Outlook Email FAQs Outlook Web Access Login Guide Self-service Email Migration Tool Manual Email Migration Guide DTZ OWA Shared Mailbox and Calendar Access

Magyar Nyelv – Last Updated 21-Sep-2016

Outlook Email FAQs

Outlook Web Access Login Guide

Self-service Email Migration Tool

Manual Email Migration Guide

DTZ OWA Shared Mailbox and Calendar Access

BPO Mail Migration Support Documents – Last Updated 17-Nov-2016

BPO Manual Email Migration Guide
BPO Outlook Web Access Login Guide
BPO Account Migration FAQs
Skype for Business: Add contacts and groups

Workstation Migration Support Documents – Last Updated 6-Feb-2017
Workstation Migration Schedule Capture Screenshot Mapped Network Drive Identify Cushwake Domain or Workgroup Workstation Migration Tool – Combined across Regions Workstation Migration Tool – NA Workstation Migration Tool – LCT Workstation Migration Tool – Canada	Manual Workstation Guide Workstation Migration Tool Troubleshooting Guide Workstation Migration Tool – ANZ Workstation Migration Tool – Greater China & Japan Workstation Migration Tool – Singapore & Thailand Workstation Migration Tool – India
Workstation Migration Tool – EMEA Workstation Migration Tool – Le Francais

Workstation Migration Communications – Last Updated 19-Jan-2017
North America Communications – DTZ colleagues General Communication (NA Operations Leaders only) T-7 Communication T-0 Communication	North America Communications – C&W Services colleagues General Communication (NA Operations Leaders only) T-7 Communication T-0 Communication
North America Communications – LCT colleagues General Communication (NA Operations Leaders only) T-7 Communication T-0 Communication	North America Communications – Canada colleagues T-7 Communication T-0 Communication
North America: Auburndale Pilot Communications and Documentation Workstation Migration Tool – Auburndale Office C&W Services Workstation Migration Drawing Rules, Instructions and Information Yammer FAQs
APAC Communications T-7 Communication – All T-0 Communication – ANZ T-0 Communication – Greater China & Japan T-0 Communication – Singapore & Thailand T-0 Communication – India	EMEA Communications General Communication T-7 Communication – UK T-0 Communication – UK T-7 Communication – EMEA T-0 Communication – EMEA

Public Folder Migration Documents – Last Updated 1-Nov-2016
LCW Public Folder Com 1	LCT Public Folder Com
LCW Public Folder Com 2	LCT User Instruction Guide
LCW User Instruction Guide	LCT Public Folder Mapping File
LCW Public Folder Mapping File
Calendar Issue and Mobile Device Issue Communication – Last Updated 27-Oct-2016 White Glove Communication EAs Communication General Communication OneDrive Support Documents
OneDrive Install and Setup Guide	OneDrive FAQs
OneDrive Access Guide for Mobile Device	OneDrive Selective Sync Setup Guide
OneDrive Remove Legacy OneDrive Folder and Desktop Shortcut

Skype for Business Support Documents
Skype for Business FAQs	Skype for Business Access Guide for Mobile Device

Yammer Support Documents
Yammer FAQs	Yammer Access Guide for Mobile Device